Terms of Service

Last updated: 1 June 2026

1. About these terms

These terms are between you and DOC GROUP ENTERPRISES LIMITED ("FoundFlow AI", "we", "us"), a company registered in England & Wales (company number 17251402). By booking a scan or running a sprint with us, you agree to them.

2. What we do

FoundFlow AI helps UK businesses recover overdue B2B invoices and quotes a customer asked for. We are a relationship-safe recovery service, not a debt-collection agency. We do not use collections tactics, legal threats, or consumer-debt methods.

3. The free scan

The scan is free and read-only. Under a simple Scan Authorisation, we analyse the invoice and quote data you provide to identify recoverable cash. No message is sent and no third party is contacted during a scan. You're under no obligation to proceed.

4. Your approval and control

Nothing is sent on your behalf until you approve it. You review every drafted follow-up and approve, edit, or drop it. Each message discloses that it is sent by FoundFlow AI on your behalf and includes an easy opt-out. You can pause or stop a sprint at any time.

5. Fees

Our pricing is a one-off setup fee for the work of running a sprint, scaled to the size of your business, plus a capped success fee charged only on the cash we actually recover for you. The success fee is a percentage of recovered cash with a fixed ceiling, so a large recovery never turns into a large bill; if we recover nothing, there is no success fee. We confirm your exact figures in writing on your free scan call before any sprint begins, we don't publish them here because they depend on your size and what's recoverable. We are not VAT-registered at present, so our fees do not currently carry VAT. If we become VAT-registered in future, our fees will be subject to VAT at the prevailing rate.

6. Payments

Recovered money is paid by your customer directly to you, we never hold or route your funds. The setup fee is invoiced when you confirm a sprint; success fees are invoiced after recovery is confirmed and reconciled. Invoices are payable within 14 days. Any fees you owe us are processed by Stripe; we do not store your card details.

7. Your responsibilities

• You confirm the invoices and quotes are genuine, owed by business customers, and that you're entitled to pursue them.
• You provide accurate data and have authority to share it with us for this purpose.
• You use the service for UK B2B recovery only, not for consumer debt or anything a customer didn't request.

8. What we won't do

We don't send "final notice" wording, legal threats, or anything designed to intimidate. Recovery potential is not a guarantee of payment, and we never promise a specific outcome or amount.

9. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, our total liability in connection with the service is limited to the fees you paid us in the 12 months before the claim; we are not liable for indirect or consequential loss, or loss of profit, revenue or goodwill; and, as we are not a debt-collection agency, we do not guarantee that any amount will be recovered.

10. Term and termination

You can stop using the service at any time, and either party may end an engagement on 30 days’ written notice, sent by email to the address each party uses for the engagement. We may suspend or end the service where these terms are breached or where required by law. Fees accrued before termination, including success fees on cash recovered up to that point, remain payable.

11. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

12. Contact us

Questions about these terms: foundflowai@outlook.com.