Terms of Service

Last updated: 1 June 2026

1. About these terms

These terms are between you and DOC GROUP ENTERPRISES LIMITED ("FoundFlow AI", "we", "us"), a company registered in England & Wales (company number 17251402). By creating an account or using FoundFlow, you agree to them.

2. What we do

FoundFlow AI helps businesses recover overdue invoices and quotes a customer asked for. We are a relationship-safe recovery service: every message is approved by our client, and we do not use collections tactics, legal threats, or aggressive pressure.

3. The free, read-only view

Starting is free. When you sign up and connect your data, FoundFlow analyses your invoice and quote data, read-only, to identify recoverable cash. No message is sent and no one is contacted at this stage. You're under no obligation to send anything.

4. Your approval and control

Nothing is sent from your mailbox until you approve it. You review every drafted follow-up and approve, edit, or drop it. Messages are sent from your own mailbox, in your name. You can pause or stop at any time.

5. Fees

Our pricing is a monthly subscription for your plan plus a recovery share charged only on the cash we actually recover for you; the recovery share falls as the plan rises. There is no setup fee on any plan, and the Free plan has no monthly fee. Current tier prices and recovery shares are published on our pricing page. If you are not satisfied, we refund your first month's subscription in full within 30 days; recovery shares are not refundable. We are not VAT-registered at present, so our fees do not currently carry VAT. If we become VAT-registered in future, our fees will be subject to VAT at the prevailing rate.

6. Payments

Recovered money is paid by your customer directly to you, we never hold or route your funds. Your monthly subscription (if any) and any recovery share are charged through Stripe; the recovery share is charged after recovery is confirmed and reconciled. We do not store your card details.

7. Your responsibilities

• You confirm the invoices and quotes are genuine, owed by business customers, and that you're entitled to pursue them.
• You provide accurate data and have authority to share it with us for this purpose.
• You use the service to recover money genuinely owed to you, and not to chase anything a customer didn't ask for.

8. What we won't do

We don't send "final notice" wording, legal threats, or anything designed to intimidate. Recovery potential is not a guarantee of payment, and we never promise a specific outcome or amount.

9. Liability

Nothing in these terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, our total liability in connection with the service is limited to the fees you paid us in the 12 months before the claim; we are not liable for indirect or consequential loss, or loss of profit, revenue or goodwill; and, we do not guarantee that any amount will be recovered.

10. Term and termination

You can stop using the service at any time, and either party may end an engagement on 30 days’ written notice, sent by email to the address each party uses for the engagement. We may suspend or end the service where these terms are breached or where required by law. Fees accrued before termination, including success fees on cash recovered up to that point, remain payable.

11. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

12. Contact us

Questions about these terms: foundflowai@outlook.com.